Help

Account

Change your details

You can change all of the information we hold about you by logging in
and visiting the ‘My Account’ page. Please note, these changes will only
take effect on orders placed after the information has changed.

Amend login details

Our internal system changed in 2013. If you have not logged in since
then, you will need to create new customer log in details. If you are
trying to access previous order information, please fill in our
contact form.

Delivery

With the different types of products that we sell, there are different
pricing and dispatch times. Please see below for more information.

Bespoke

Deliveries of orders placed through our Kit Designer will be made to the
address specified on your account, unless you specify otherwise. We aim
to deliver our totally bespoke products within 8 weeks from the date
that your order is confirmed.

The 8 week lead time has allowed us to reduce our carbon footprint,
switching from air freight to road freight. If you need your kit sooner,
talk to our customer service team about alternative options.

Delivery for kit designer orders to be delivered to HK will cost HK$300 if the value of the order is below HK$100,000.

Orders placed from outside of HK will incur additional delivery
charges, duties and/or taxes which will be charged at cost.

See contact us for an estimate ahead of placing your order.

Stock

All of our stock orders are dispatched by FedEx. We aim to deliver all HK
orders within 1 week of the order being placed. Please be aware that orders usually come to the HK office and are then distributed using a local courier to your address, where someone will need to sign for your item. 

The local courier usually deliver between 9am and 5pm, Monday to Friday. The delivery charges will vary depending on your delivery address.

Personalised

Orders for any stock that you have personalised (including Hong Kong 7’s
items) will be delivered within 20 working days. At peak times, this may
be longer. If you need it quicker, please contact our support team. All items will be delivered together, unless we inform you otherwise.

Please be aware that someone will need to sign for your item; 

Please note for international deliveries:

If your order is over the weight of $400 HKD
we will contact you with the additional shipping fees.
Import duties to individual countries may apply and are the customers own responsibility to arrange and pay

Countries we dispatch to

Europe: Belgium, Czech Republic, Cyprus, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal,
Republic of Ireland, San Marino, Slovakia, Slovenia, Spain, Sweden,
Switzerland, Turkey, United Kingdom

Americas: Canada, Chile, Puerto Rico, United States, Venezuela

Asia: Bahrain, Brunei, China, India, Japan, Jordan, Kuwait, Malaysia,
Oman, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, United Arab
Emirates

Rest of the World: Australia, Egypt, New Zealand, South Africa

Change your delivery address

If you would like to change your delivery address, please fill in the contact form and a member of the team will then get back to you in order to confirm your changes.

Orders

Check your order status

Our customer portal allows you to track the progress of your order.
Follow the link in your order confirmation email.

Change your delivery address

If you would like to change your delivery address, please fill in the
contact form and a member of the team will then
get back to you in order to confirm your changes.

Amend your order

If you have any changes that need to be made to your order, please send
us details via the contact us page. We cannot
guarantee that your amends will be granted.

For more information, please read our
terms and conditions.

Cancel your order

Stock: If you would like to cancel your order for stock items, you have 1 business day from the time of order to do so. Please use the
contact us page to arrange this.

Bespoke and personalised: As these products have been customised or made to order, we are unable to accept any cancellations on these orders.

For more information, please read our terms and conditions.

Payment

Accepted payment methods

We are able to accept the below payment methods through our website:
Visa, Visa Debit, Visa Electron, MasterCard, Maestro. For offline
orders, we can also accept online bank transfer, Payme and Applepay.

Personalisation

Logo application types

Your logo can be added to any item using print, sublimation or
embroidery, depending on the product.

Embroidery: A traditional embroidered logo is ideal for leisurewear, but
may damage more delicate fabrics.

Sublimation: If you’re thinking of getting a sublimated kit, your logo
can be printed directly onto the garment at no extra cost.

Print: Printing your logo onto your team’s kit is great alternative to
embroidery. It is lightweight and printed onto the fabric.

Uploading your logo

To preview your logo on your design, upload a .jpeg, .png, or .gif file.
Depending on your file format, your logo may have a background colour,
this is for illustration purposes only and will be confirmed after
submitting your order.

We recommend uploading supporting files to ensure we are able to
recreate your logo accurately. Where possible, please attach one of the
following formats: .eps, .ai, .jpeg, .png, .gif, .pdf.

Note: we cannot take responsibility for the reproduction of artwork that
has been supplied in any other format than stated above.

Product

Size guide

All values are based on body measurements, with the exception of the inside leg, which is a garment measurement. Actual garment measurements will depend upon the fit of the specific product. For more information please see our fit guide.

Product Fit

Product care

Each of our garments contain a wash care label which lets you know how best to look after your kit. Make sure to check this label and follow it carefully to ensure a longer garment life span.

There are some general rules which will help when caring for your kit.

• Do not wash your kit above 30 degrees, some fabrics require extra care and should be washed on a cold wash. (fabric’s containing elastane, and Rip Stop Polyester). All washes should use antibacterial washing powder.
• So that stains do not fix to the garment, playing kit needs to be
  washed as soon after play as is feasible.
• Don’t leave it in a kit bag to brew or dry out as it will be harder
  (or impossible!) to remove the stain once dry.
• We would advise that heavily soiled kit has the surface dirt removed
  before washing in a machine (with a brush, hose or in a bucket of
  water).
• Soaking the garment in water for a period prior to washing can help
  lift out stains. Using neat detergent or non-bleach stain remover
  can also help remove stubborn stains.
• Do not tumble dry any kit – air dry and reshape whilst damp.
• Do not pile up or fold garments whilst damp, this can cause colour
  transfer, and cause damage to logos.
• Always wash socks separately, especially if they are darker than
  your kit.
• Never iron printed logos as the heat can damage the embellishment.

On the reverse of the wash care label, further instructions are
given and may include: Wash Separately, Mild Detergent, Do Not Bleach,
Do Not Tumble Dry, Hang Dry, Warm Iron, Do Not Iron Prints, Iron Inside
Out, Flat Dry.

Symbol	Definition	Description
	Machine Wash 30 Degrees	Water temperature should not exceed 30 degrees Centigrade.
	Machine Wash 40 Degrees	Water temperature should not exceed 40 degrees Centigrade.
	Do not Bleach	No bleach product may be used. The garment is not structurally able to withstand bleach.
	Do not Dry Clean	Garment may not be commercially dry cleaned.
	Iron, Low	Regular ironing with or without steam may be performed at a low setting only.

If you have any queries about caring for your kit at any time, please
contact us.

Sublimation

Sublimation is a method of applying a printed design to a garment. This
gives you total freedom over the design and colour of your kit. All
logos and sponsors are printed on at one time, meaning that you can have
as many logos as you want at no extra cost.

Returns

Returns policy

Our returns policy varies dependent upon the type of products that you
have ordered. Please see the below for more information on each type of
order. None of the below affects your statutory rights.

Bespoke

If you’ve designed your own kit using our Kit Designer, we are only able
to accept returns in the event of a manufacturing error. This error must
be reported and returned within 28 days of delivery. Please note that during production logos or sublimation prints may be shared with you for your approval. Once approved, Kukri cannot take responsibility for any errors that may have been approved.

Personalised

If you have personalised any stock item, adding your team logo for
instance, we are only able to accept returns in the event of a
manufacturing error. This error must be reported and returned within 28
days of delivery. 

Stock

If your order has been placed from stock, with no additions or
modifications, we are able to accept returns within 28 days of delivery
if the garments are in their original condition with all labels, tags
and bags intact. Any garments returned outside of this time will not be
accepted. Should there be a quality issue with the garment, please report and return the item within 14 days of purchase for a replacement (if possible).

We do not offer refunds.

Return your item

We’ve simplified our returns process, to make it easier for you. Please
ensure that you follow these steps, as failure to do so may cause delay
or non-acceptance of a return. For more information, please see our
Terms & Conditions.

Step 1 I Set up your return with customer services

It’s simple and easy to do this, either call or email our dedicated
customer services team using the details below.

Call: +852 2110 5757
Email: Sales.Hong.Kong@kukrisports.com
WhatsApp: +852 5723 3273

We will then advise you of your next steps

Any other questions

If you haven’t found the information you needed, or require further
help, please contact us.